Ordering Information

Welcome to EJR Beads. This page should answer your questions about placing an order - but if not, please use the Contact Us page to make your enquiry.

For full legal details on placing an order including our Returns Policy, see our Conditions of Use page (for a printable PDF version of our conditions, please click here)

Also, don’t forget the latest studio news, galleries, tutorials and more can be found on my website www.ejrbeads.co.uk 

Shopping

Please note: This online store is only for UK customers to purchase - however I welcome orders from other countries through my ejrbeads etsy store or ebay page. If you don't find what you are looking for there, please contact me and I can create a custom listing for you in either of those venues. This allows the appropriate taxes to be charged for your home country and enables a hassle-free journey for your package through customs!

EJR Beads is run online-only. I am often in my studio making beads and unable to take phone calls or manually process payments. So all purchases and payments must be made using the online ordering system. Please note as a small company, we are not VAT registered and thus cannot supply VAT invoices.

New customers must first create an account, which stores your delivery details for future visits. Shipping addresses will be printed exactly as you enter them.

Completed orders cannot be added to, so please make sure you have finished shopping before checking out. Placing items in your cart will not reserve them. You must complete your order in full to secure any items in your cart.

Out of Stock Items

The online store should prevent you ordering out of stock items. However should any item be unavailable, I will email you to discuss.

Shipping / Postage & Packing

Shipping charges are based on order weight and destination. So, the more you buy - the cheaper the postage will work out pro-rata. UK orders over £25 are currently FREEPOST!

Regrettably we are no longer able to accept orders from overseas  customers through this website - please visit my Etsy or Ebay page to place your order where the appropriate sales tax and import duties can be applied

Delivery Times

Orders placed before 11am GMT are despatched the same day (in-stock items only, subject to receipt of cleared payment).

Most orders arrive very quickly - usually within 2-5 working days for UK orders. However, we cannot guarentee delivery times.

We must allow 15 working days before we can consider a UK package as lost. No refunds or replacements can be issued until this time has passed.

For time-critical orders, please consider upgrading to a guaranteed Next Working-Day service by visiting the Next Day / Tracking for Orders store section prior to checkout.

Your order may require a signature upon delivery. Additional postage costs will be charged for redelivery on unsigned for / undeliverable orders. We will not be responsible for lost / stolen orders if you request the package to be left on doorstep / at neighbours / in shed etc. Such delivery requests will be made at your own risk.

UK postage rates apply to UK mainland customers only. Orders to Islands & Highlands may be subject to additional costs.

Payment

UK customers: I accept most credit / debit cards through Paypal. You do not need a Paypal account to pay by credit card if you order on a desktop system. Just select Paypal as your payment method through checkout and follow the link for non-account holders when you reach Paypal's secure payment page.

UK customers may also pay by cheque. If no payment is received after 5 days, orders will be cancelled and items returned to stock. Details of where to send your payment will be given after completing Checkout. Please be sure to hit the "confirm" button when placing your order!

Outside-UK customers:

Please note: This online store is only for UK customers to purchase - however I welcome orders from other countries through my ejrbeads etsy store or ebay page. If you don't find what you are looking for there, please contact me and I can create a custom listing for you in either of those venues. This allows the appropriate taxes to be charged for your home country and enables a hassle-free journey for your package through customs!

All Paypal users please note: Delivery address must match the paypal address. I reserve the right to refuse standard delivery to certain unconfirmed / unverified addresses.

Newsletter

There are two newsletters, you can subscribe to either or both. You will then need to confirm your subscription by following a link sent in an email to you. Please look out for the email and follow the instructions - check your spam folder if you cannot find it or let me know.

The general newsletter is the most comprehensive, with details of anything and everything new at EJR Beads. The other newsletter only covers news about my handmade Art Beads.

To stop receiving ALL future mailings or to update your newsletter preferences, click the unsubscribe link.

Please note: your email provider may accidently direct our emails into your junk or spam folder! So for our emails reach you, ensure eralph(at)ejrbeads.co.uk is on your list of approved email addresses or contacts. If you are concerned our emails might not be reaching you, do check your spam folder - and be sure to mark our messages as "safe" whenever asked.

Samples

We are not able to send out samples of products, sorry.

About EJR Beads

This online store is owned and maintained by Emma Ralph, bead artist and proprietor of EJR Beads. If you wish to contact me, please use the Contact Us page or email me via my website www.ejrbeads.co.uk 

Emma Ralph, EJR Beads, 2 Coniston Close, Felpham, West Sussex, PO22 8ND

Please note that EJR Beads is purely a mail order company. I am not able to accept visitors in person.

Thank you for visiting! Please come back soon!

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